Device setup

Check your camera, microphone, and speakers

Confirm that your browser can see and hear you, and that you can hear the agent, before starting a call.

Step 1

Test your microphone

Not listening

Choose a microphone, start the test, and speak normally. Your browser may ask for permission first.

Input level0%

QuietGood signalLoud

Step 2

Ready

Play a short, gentle tone. This test never starts automatically.

This browser uses your system default speaker

Step 3

Camera off

Choose a camera and start a private live preview. Camera audio is always disabled during this test.

Start the camera test to see a private preview.

Camera and audio stay in this browser. These tests are not recorded, transmitted, or saved.